FAQ
Mobile motorcycle service questions.
Clear answers for riders booking maintenance, diagnostics, no-start service, inspections and selected repairs at their location.
What areas do you serve?
EZ Performance serves Vancouver and selected Lower Mainland locations. Send the exact address or postal code with your motorcycle details so travel and site access can be confirmed before booking.
Do you work on bikes in underground parking?
Often, yes. The parkade must allow repair work and have safe access, adequate lighting and ventilation, and enough room to work without blocking traffic, doors or fire routes. Please confirm building rules first.
How much space do you need around the motorcycle?
A clear, level work area about the size of one parking stall is usually enough for routine service. Move cars, storage items and loose belongings before the appointment, and make sure the motorcycle and keys are accessible.
Do I need to provide power, water or lighting?
Usually not. Common tools, work lights and service equipment are brought to the appointment. If a particular job needs access to power, water or another site requirement, that will be confirmed before the visit.
Do you bring tools and fluids?
Yes. Common tools, diagnostic equipment and service supplies are brought on-site. Job-specific fluids and parts can be supplied by EZ Performance or by you when the exact products are approved in advance.
What should I send before the appointment?
Send the year, make, model, mileage, exact symptoms, warning lights and any recent repair history. A photo of the motorcycle and its parking area helps confirm access and makes it easier to bring the right tools and parts.
Can you diagnose a motorcycle that cranks but does not start?
Yes. On-site checks can cover battery condition and cranking voltage, the starter circuit, spark and ignition, fuel delivery, injectors or carburetors, and clutch, neutral or side-stand safety switches.
Can you help with a motorcycle that has been stored for years?
Yes, but it should be inspected before repeated starting attempts. Old fuel, a weak battery, contaminated carburetors or injectors, aged fluids, corrosion, brakes and tires may all need attention before the bike is safe to run or ride.
Can you work outside or in the rain?
A dry, covered and reasonably level area is preferred. Electrical diagnosis, open fuel-system work and fluid service may need to be rescheduled when rain, wind, poor lighting or an unsafe surface could affect the repair.
Do you do tire changes?
No tire mounting or balancing at this time. Tire pressure, tire condition checks and basic wheel-related inspection are available.
Are parts included in the listed prices?
No. Listed prices are starting labour prices. Parts, fluids, travel outside the standard service area and extra diagnostic time are additional and are confirmed before they are added.
Can every motorcycle repair be completed on-site?
No. Routine maintenance, diagnostics, inspections and selected repairs are well suited to mobile service. Tire mounting and balancing, machining, major internal engine work and jobs requiring heavy shop equipment may need a workshop or referral.
Can you inspect a used motorcycle at the seller's location?
Yes, with the seller's permission and safe access to the motorcycle. The inspection can document visible mechanical condition, controls, brakes, tires, chain, leaks and damage signs, followed by clear findings and photos.